We are looking for an IT Support Technician to provide hands-on technical support for our corporate and customer-managed IT infrastructure and projects.
The role involves working as part of the IT team to deliver a quality 24/7 service to internal users, both at HQ and remotely, as well as to nominated customer gateways, servers, and laptops.
As an IT Infrastructure Support Technician, you will provide day-to-day hands-on technical support on the corporate and customer-managed IT infrastructure and projects.
Our client, a leading organisation in the IT industry, is seeking a skilled IT Infrastructure Support Technician to join their team.
The IT Support Technician will be responsible for supporting users on a range of 1st and 2nd line queries and tickets.
Our client, a well-established professional services company, is currently recruiting for an IT Support Technician to join their Service team on a 6-month FTC basis.
Responsibilities for the IT Support Technician
Provide direct user IT software and hardware support in person or remote.
The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support.
In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner to ensure that the business maintains a robust, secure and evolving IT environment.
Key Duties
Handle 1st and 2nd line IT support and collaborate with 3rd line support.