We are seeking an experienced IT Support Manager to lead our technical support team.
General
We pride ourselves on delivering exceptional IT support and solutions to our clients, ensuring their technology infrastructure runs smoothly and efficiently.
We are a dynamic and growing Managed Service Provider (MSP) serving mid-sized businesses across various industries.
Like us, you excel at collaboration, exploration and innovation.
About Us
About Us:Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
We are pleased to be recruiting on behalf a leading financial services organisation seeking to recruit an IT Support Executive into a newly created role providing a lead on IT projects within the business as well as overseeing IT relationships that are outsourced.
The successful candidate will take responsibility for IT systems, software and hardware support across our clients South East based offices including home-working set-ups.
The role will include delivery of IT projects, supporting the use of internal software / systems including the Horizon telephone system, dealing with new starters and initial set ups, liaising with the IT support provider, delivery training on systems and software as well and a variety of other duties.
As part of a local IT Management team offering white glove support to up to 1000 users, you will work with the IT Support Manager and another IT Support Team lead to ensure that the onsite technology support team deliver an exceptional support experience to users.
We are working with a prestigious Global Professional Services client as they look to engage an onsite IT Support Team Lead to work out of their London office.
You will be part of a wider global Technology Support team, but the role focuses on the specific needs of the London office users.