Posted by OCC Computer Personnel • £40K/yr to £55K/yr
As a Service Support Manager you will be responsible for overseeing Incident Management, Change Management, Problem Management and overseeing Configuration Management.
One of our security focused clients in Stoke on Trent is looking for a Service Support Manager to join their growing team.
You will be responsible for leading the response to IT Service incidents, development and maintenance of incident response protocols, looking at overseeing the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented and reviewed in a controlled manner.
Posted by OCC Computer Personnel • £10K/yr to £45K/yr
General
You will play a crucial role in providing advanced technical support and troubleshooting expertise to resolve complex issues escalated from lower support tiers.
We are working in partnership with a managed service provider based in Stoke-on-Trent to find an experienced 3rd Line Engineer with a strong background in IT support/systems, networks, and infrastructure technologies.
Responsibilities
Conduct thorough root cause analysis to identify the underlying causes.
Posted by Macildowie Recruitment and Retention • £21K/yr to £22K/yr
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful IT Administrator will be responsible for providing support and co-ordination of telephone calls and tickets to the Service Delivery team.
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
ITIL IT Service Transition Manager for an excellent MSP, the role is essential in ensuring the seamless transition of services from delivery to operational support.
The client love ITIL and would like someone who is ITIL qualified and has commercial experience.
Provide efficient and professional 1st line technical support to end-users.
General
As an IT Support Technician, you will provide 1 st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.
On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician.
Posted by Allegiance Technology • £24K/yr to £32K/yr
Role: IT Support Technician
I am currently partnered with a high school and college in Stoke-on-Trent looking for a skilled and motivated IT Support Specialist to join their team.
My client are dedicated to providing high-quality education and a supportive learning environment for its students.
Posted by Macildowie Recruitment and Retention • £26K/yr to £30K/yr
If you are passionate about delivering top-notch pre-sales support and technical expertise, fostering client relationships, and contributing to a positive company culture, then this role is tailor-made for you.
£26,000 - £30,000 Monday Friday 08:30 17:00 Early finish on Fridays
Are you ready to embrace the exciting transformation of a company in the commercial and domestic market, including cutting-edge renewables product lines, while ensuring unwavering brand consistency?
Posted by OCC Computer Personnel • £30K/yr to £35K/yr
We are working in partnership with a managed service provider based in Stoke-on-Trent to find an experienced 2nd/3rd Line Support Engineer to join their exciting new 24x7 operations team.
Our client is seeking a 2nd/3rd Engineer with extensive patching experience.
The role is office-based, so you must be able to drive and have access to a vehicle.