We are working in partnership with a managed service provider based in Stoke-on-Trent to find an experienced 2nd/3rd Line Support Engineer to join their exciting new 24x7 operations team.
Our client is seeking a 2nd/3rd Engineer with extensive patching experience.
The role is office-based, so you must be able to drive and have access to a vehicle.
You will play a crucial role in maintaining and enhancing our clients IT infrastructure, ensuring optimal performance and reliability. Helping the company grow into a first-class operational hub serving the defence and security industry.
Responsibilities:
- Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required.
- Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks.
- Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise.
- Documentation: Accurately document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities.
- Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures, and report findings and outcomes to the Test Manager.
- Continuous Improvement: Contribute to the continuous improvement of our processes and services. Stay updated with the latest technologies and best practices in the field.
Qualifications:
- Successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties.
- ITIL V3/4 Foundation or above.
- Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application.
Security Clearance
You must have or be able to obtain SC clearance, with a view to obtaining DV clearance.
Working Hours:
- You will join a working day shift moving into weekend support onto a full 24x7 rota. The established rota will run as a 12-hour shift, working 4 days on 4 days off.
- This position will initially operate during standard day hours as part of our preparatory phase for 24x7 operations.
- Flexibility to transition to shift work, including nights and weekends, will be required as we move to round-the-clock operations later in the year
Further information to follow at your request.