Posted by vertex-it-solutions • £34K/yr to £36K/yr
General
The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having basic on-premise networking and server administration skills, who wants to help people, with great customer service.
You may be required to work at other customer sites in the Southeast, and mainly central London.
Role
An opportunity has arisen for a Technical Support engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers.
We are seeking a Major Incident Manager on behalf of a leading client in the IT Service Management sector.
Are you an experienced IT professional looking for an exciting challenge in a dynamic, fast-paced environment?
This is a multifaceted role where you will oversee and manage the Incident and Problem Management processes, ensuring seamless service reliability and enhancing productivity across the organization.
To work within consistent business support and administration processes and.
Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
Main purpose of the job
To provide comprehensive administrative support to a range of services across the Council to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager.
As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.
Normal Work Place: East London
Work hour: 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off includes weekends