IT TECHNICIAN
Based - 5 days on site in SE London (free on-site parking provided)
Role overview:
Our client are a highly reputable within the education sector. The IT Technician is first line support to approximately 1500 users. You will provide an efficient and effective support service to all stakeholders and support the maintenance and development of the Foundation's digital resources. The Foundation's digital estate spans multiple sites and consists of approximately 1500 users and over 500 devices including a 1-2-1 laptop scheme for all teaching staff and key support staff. The team also supports virtual, physical and cloud servers, telephony, and CCTV. Classroom resources include interactive flat panel displays and TVs.
Responsible to: Digital Services Co-Ordinator
Responsibilities:
- To log all jobs on the IT/Digital department's service desk. This includes emails, phone calls and walk-ins.
- To provide prioritised, 1st line support via telephone, face-to-face and the service desk.
- To escalate jobs to other members of the department when necessary.
- To provide one to one (face to face) training and advice as required across the College to all staff and pupils.
- To assist in the installation and testing of new IT equipment, including hardware, peripherals, and software according to manufacturer and departmental instructions and requirements.
- To assist in the monitoring of system performance.
- Diagnose and resolve software and hardware faults (including peripherals).
- Perform regular checks, maintenance repairs and upgrades as required.
- To contribute to the work of the team under supervision, in the delivery of support as required.
- Undertake monitoring, inventory and documentation of departmental stock and equipment as directed by the Director of Digital Services.
- Work as part of the wider IT team to develop ideas and processes to ensure the security and integrity of the IT systems are maintained.
- To liaise with 3rd party companies for support with issues.
- To undertake available training opportunities and demonstrate a commitment to continuous development.
- General To have due regard for safeguarding and promoting the welfare of children and young people.
- To follow the child protection procedures detailed in the Foundation's safeguarding policy.
- To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Chief Operating Officer.
- Engage in training opportunities to further develop skills and knowledge.
- To perform such other tasks as may reasonably be required by the Chief Operating Officer.
- To carry out the above duties in accordance with the Foundation's policies.
Technical skills and knowledge:
- 1st Line Support
- Microsoft experience - Windows 10 & 11, Office 365
- Active directory
- Setting up audio visual meeting rooms e.g Teams, Zoom
- DNS/DHCP and basic switching and routing concepts
- Laptop builds, configuration and troubleshooting
- Excellent telephone, face-to-face and service desk experience