Are you a friendly, helpful and skilled IT support worker?
Are you looking to either work from the comfort of your home (with occasional trips to the office in Cambridge) or an generous hybrid arrangement, and for a company that genuinely makes you feel part of the team?
Do you enjoy speaking with people daily, and solving their problems?
Are you a confident and skilled IT support worker?
Do you enjoy a mix of virtual support and on-site hardware/networking field support?
Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team?
The IT Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applications.
Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
General
Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a IT Support Engineer on a 12 month rolling contract
As an ITMS On-site Engineer, you will be responsible for maintaining the interface between ITMS Customers and ITMS Operations, ensuring functions meet and exceed service support standards.
You will work to develop and operate systems for detecting, recording, and resourcing services affecting incidents, as well as working on the management of the LAN and WAN networks and escalations while based at customer site.
You will provide a single point of contact for all service affecting requests and incidents.