As a Senior IT Engineer, you'll play a crucial role in ensuring the smooth operation of our internal systems while supporting our talented cybersecurity team.
We are a leading cybersecurity company based in Cambridge.
We specialize in providing cutting-edge solutions to protect our clients' digital assets.
The IT Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applications.
Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
General
Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a IT Support Engineer on a 12 month rolling contract
As an ITMS On-site Engineer, you will be responsible for maintaining the interface between ITMS Customers and ITMS Operations, ensuring functions meet and exceed service support standards.
You will work to develop and operate systems for detecting, recording, and resourcing services affecting incidents, as well as working on the management of the LAN and WAN networks and escalations while based at customer site.
You will provide a single point of contact for all service affecting requests and incidents.