Handling Incidents and Service Requests raised to the IT Service Desk via telephone, email and Self-Service.
Working to meet IT Service Desk Service Level Agreements and individual KPI's.
General
Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
Initially the role will support our ERP system, internally developed applications, and collaboration systems.
The Team & Focus of the Role
Our Development team is currently building a Core Application Support function that will be responsible for 2nd line support of Fisher German Business Systems.
This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relating to business user support.
This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practices and processes, supporting end user requests and working on business projects as required.
Antalis are a leading distributor of business-to-business goods and services.
My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones.
Our client is looking for an IT service desk analyst to join their team in Ibstock, Leicestershire.
The Service Desk Analyst is the 'face' of the IT team, and the first point of contact that users will interact with.
This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.