We are looking for a collaborative and dynamic IT Support Assistant to join our new IT team!
The desired candidate will provide groupwide operational IT, data and multi-media support.
The role will act as primary contact for day-to-day 'trouble shooting', data issues and system support requirements and as well as work collaboratively colleagues and suppliers to source, prepare, track and maintain IT equipment for the company including new joiners.
Our client, an esteemed organisation in the Public Sector, is actively searching for Service Engineers (onsite) to support their dynamic team on a contract basis.
This role requires a committed individual who can contribute to enhancing service delivery standards within the digital domain of governmental operations.
Providing 1st line technical support for colleagues and customers across all sectors.
We work with Companies and Organisations across all Sectors including but not limited to, Financial Services, Marketing, Technology, I&C, Manufacturing, Property and Retail at all scales.
Description
Provide first-level technical support to customers via telephone, email, and remote access.
Senior 2nd Line Support- Windows, Higher Education-ITIL- Essential Experience
Experience and knowledge of providing 2nd line support on enterprise level applications, IT and Audio Visual technologies.
General
The Senior 2nd Line Support Engineer will be responsible for providing advanced technical support to the end users of our services, ensuring the stability and efficacy of the client's IT systems across (networking, SharePoint, user account management, O365, Advanced Audio-Visual, Applications).
Senior 2nd Line Support Engineer with experience of supporting enterprise level software systems, ideally within a Higher Education environment, within Microsoft, MAC operating systems and associated core software is urgently needed to work for our higher education client.