Robert Half Technology are assisting a market leading financial services organisation based in London to recruit a IT Support Engineer
Role
- The IT Support Engineer will be front line call resolution for all IT related issues to the internal business
- Responsible for desktop, laptop and application standardisation, provision, and support.
- Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc...)
- Active Directory user account management, access and network administration based on company standards and policies
- Ensure all support calls within the call logging system follow defined processes and procedures
- Deliver outstanding customer service, perception and satisfaction to all IT users and customers
- Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.
Profile
- The IT Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.
- Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange
- Ability to provide "hands on" 1st, and 2nd level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely
- Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools
- Working knowledge of Backup Software and common backup and restoration tasks
- Printer administration and management, including changing consumables and managing stock supplies;
- Great MS Office 365 skills and support of the Office suite of applications
Company
- Market leading financial services organisation with offices in London
- On-site required
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
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