Providing 1st line technical support for colleagues and customers across all sectors.
Client Details
We work with Companies and Organisations across all Sectors including but not limited to, Financial Services, Marketing, Technology, I&C, Manufacturing, Property and Retail at all scales.
Description
- Provide first-level technical support to customers via telephone, email, and remote access.
- Troubleshoot and resolve issues related to software, hardware, network, and security.
- Escalate complex or unresolved issues to the 2nd line support team or the relevant department.
- Document and update customer records and tickets in the Help-desk system.
- Follow up with customers to ensure their satisfaction and feedback.
Profile
Someone who is excited about leveraging technology and design to deliver meaningful business outcomes for our internal customers. Experienced in IT Support with relevant qualifications and certifications.
We actively encourage those with a protected characteristic under the 2010 Equality Act to apply, so that we can discuss reasonable adjustments to facilitate the recruitment process for you.
- Basic Networking LAN
- Remote Desktop
- Office 365
- Security technologies; Antivirus, Firewall, Disk-Encryption, Email Security, Intrusion Prevention/Detection, Web Content Filtering.
Job Offer
- Opportunity to work in a well-established and innovative company.
- A supportive and inclusive company culture.
- Comprehensive benefits package.