Our Client, a leading manufacturer, is experiencing an exciting period of growth and as such now has an excellent opportunity for a Support Services Administrator to join their Manchester based team.
Posted by Elevate Technology Group Ltd • £25K/yr to £30K/yr
We are currently looking for an experienced IT Support Engineer to join a well established, innovative Managed Service Provider in Stockport, Greater Manchester.
The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery.
In addition to this, you will get involved in exciting project work and visit customer sites.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
Position Overview: As an IT Support Technician, you will play a crucial role in providing technical support to our internal team.
You will be responsible for diagnosing and resolving hardware and software issues, managing assets, and ensuring the smooth operation of our IT systems.
This position offers the opportunity for hybrid working, allowing you to balance remote work with in-office collaboration.