Support Services Administrator
£25,000 - £28,000 plus excellent benefits
Wythenshawe - Hybrid
Our Client, a leading manufacturer, is experiencing an exciting period of growth and as such now has an excellent opportunity for a Support Services Administrator to join their Manchester based team.
They offer a blended approach to work, giving you the flexibility to work from home 2 days per week on mutually agreed days. They also offer a great benefits package including Pension, Private Medical and Dental cover, 25 days leave, competitive salary, and an annual bonus scheme.
The role will be based at Head Office, they are close to Manchester Airport with excellent public transport links and the added advantage of free car parking and electric charge points if you choose to drive to work.
Job Purpose
To provide administration support within the Support Services Sales & Marketing function as required to meet the demands of the wider Support Services Team and the business as a whole, ensuring timelines and processes are adhered to for Recalls, Speaker Meetings, Slide Processing, Stock Management, and other internal procedures.
Profile
The role requires a strong ability to prioritise whilst maintaining a flexible approach, managing a workload that covers processing orders, document approval, dealing with system queries, spreadsheet maintenance, invoice queries and other administration activities. Strong time and project management skills are necessary. Accuracy is essential and experience of data processing and maintenance with high level knowledge of Microsoft Office, in particular Excel, Word, and PowerPoint. Solid administration experience is crucial. The ability to multi-task and prioritise the workload is a key requirement, as is the ability to suggest and implement best practice working/procedures. Ability to work and collaborate as part of a team is also essential.
Duties include:
- Manage the Linney Enquiries Mailbox (stock management)
- Liaise with Linney regarding new starters, long term absences and those leaving the company, in a timely manner
- Updating user details when required
- Ensure all account holders have appropriate access and permissions
- Maintenance of user groups
- Process over allocated item orders
- Manage and process all queries relating for stock orders and build a strong working relationship with the Linney Account Manager on to address issues ensuring resolutions are met in a timely manner including
- Record absences from work and follow up on their expected return date
- Work closely with the Linney Account Manager to address all Recall issues immediately, in line with SOP deadlines and manage the full Recall process
- Updating and maintenance of material trackers following Recall completion
- Monitoring and tracking 3rd party Recalls and updating of spreadsheets accordingly
- Management of Quarantine and Destruction forms and removal of expired material
- Be a Working Partner for other team members, providing support in period of absence including ad hoc reception cover.
- Provide Diary management, meeting arrangement support, SAP support and other ad hoc duties as determined by the business needs
- Provide administrative support for ad hoc requests for from Support Services Team Leader and Head of Department
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15059