Our leading client have an exciting opportunity for an IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
Key responsibilities include
Working to meet IT Service Desk Service Level Agreements and individual KPI's.
Handling Incidents and Service Requests raised to the IT Service Desk via telephone, email and Self-Service.
My client is looking for a service centre analyst /IT support engineer to provide 1st/2nd line phone support and hardware support for a busy service centre.
This is a predominately customer service focused role, which is a phone-based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones.
Our client is looking for an IT service desk analyst to join their team in Ibstock, Leicestershire.
The Service Desk Analyst is the 'face' of the IT team, and the first point of contact that users will interact with.
This is a great opportunity to join an organisation with a commitment to investing in their people, offering a great career opportunity to advance within IT.
This international serving company is looking to expand its IT Support team by bringing in an IT Support Apprentice, who will be getting exposure to a range of activities relating to business user support.
This will generally include supporting laptops, desktops, printers, peripherals, telephones and IT systems, requiring completing diagnostics, repairs, hardware and software installation and configuration, developing working practices and processes, supporting end user requests and working on business projects as required.
Antalis are a leading distributor of business-to-business goods and services.
As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance.
Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Providing excellent service every time is part of our mission to become the world's most customer-centric company.
As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance.
Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Providing excellent service every time is part of our mission to become the world's most customer-centric company.
As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance.
Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Providing excellent service every time is part of our mission to become the world's most customer-centric company.