As a Service Desk Analyst you'll play a crucial role in assisting internal customers.
Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers.
Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for:.
General
We're working with a Bristol based tech company looking to recruit an experienced Application Support Analyst.?
Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector.
CPS Group are working exclusively with a well-established IT Consultancy who are looking to hire a LANSA Support Analyst to focus on Public Sector-focused projects.
You must already have SC Clearance, or be SC Clearable to be considered for this role!
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
General
Our client is a prominent UK based charity, seeking aService Desk Analyst to join their established team.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Joining our IT Operations and Service Delivery team in a new stage of our exciting journey, you are an in-house infrastructure subject matter expert for VMware, Windows Server and Microsoft Exchange.
You hold a vital role in our team ensuring that all day-to-day activities such as incident response, service request fulfilment, change control, availability and performance management of the IT Operations platform are carried out within a controlled and compliant framework.
There will also be the opportunity to get involved in project work.
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office
Supporting Microsoft Office 2013
The Role & Responsibilities
Supporting, configuring, and deploying Windows 7/10.
You will be working with a dynamic team of highly skilled analysts working on a diverse range of networking technologies, including Wide Area (WAN & SD-WAN), Local Area Network (LAN), and Cloud solutions.
Your new role
Our technology stack includes Cisco switches, PaloAlto Firewalls, Cisco ASA Firewalls, Cisco ISE, Cisco WLC, Zscaler, Cisco DNA, and Azure Networking.