Working within the Transformation, Innovation & Digital team you will be responsible for providing 1st line technical support and duties will include: -Answering support queries.
We are looking for an experienced Systems Support Operator for an immediate start temporary assignment based in Cardiff Gate.
Logging incidents using the in-house service desk tool and working closely with staff and external suppliers to ensure issues are accurately reported and resolved in a timely manner.
To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible.
The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard.
The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed.