We are looking for a proactive individual to provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services and infrastructure.
Posted by Macildowie Recruitment and Retention • £27K/yr
Their main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment.
The ideal candidate will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms.
Working from their brand-new offices on the outskirts of Lincoln, the candidate will be an ambitious person, willing to work their way up in an IT Support environment.
Posted by Infinity Recruitment Consultancy Ltd • £25K/yr
As IT Support Analyst, you will be responsible for providing system to support to a range of professional end users, raising support tickets, assessing the issue and assisting to resolution, escalating any issues that need further investigation, working with the development team to aid resolution, keeping your customer updated.
Our employee and customer centric client, based in Lincoln, is seeking an IT Support Analyst to join them on a full time permanent basis working Monday to Friday (3 different shift patterns between the hours or 8am-6pm).
To be considered for the role of IT Support Analyst, you will be a graduate, ideally in an IT related subject but other business related degrees will be considered, you will also have work-based customer service experience either telephone based or face to face, you will have excellent listening and communication skills and will be looking to establish a career in the IT support sector.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Posted by Macildowie Recruitment and Retention • £23K/yr
General
My client is looking for an enthusiastic and experienced individual who can provide first-line customer service support to all customers via telephone and email communication as well as administration support to all departments within the organisation.
The role predominantly includes handling inbound telephone and email enquiries from our external customers.