We are on the lookout for proactive and confident problem solvers to join our clients IT support team in Lincoln. If you excel in a dynamic setting and have a knack for resolving customer issues, this role is for you!
Key Responsibilities:
- Offer support to customers through phone and email.
- Investigate and troubleshoot issues reported by users, ensuring swift and effective solutions.
- Correct data issues and produce reports as necessary.
- Log all support interactions in the ticketing system, ensuring accuracy.
- Prioritise and manage the tickets, ensuring compliance with SLAs.
- Escalate complex issues as needed.
Requirements:
- Strong communication skills and a problem-solving mindset.
- Experience in customer-facing support, particularly in application or technical support.
- Proficiency in report generation.
- Keen attention to detail.
- Ability to collaborate effectively within a team while managing individual responsibilities.
If you are a motivated individual with a passion for IT and customer service, then we want to hear from you! Our client offers a supportive and collaborative work environment, providing opportunities for professional growth and development.
Please note that a full driver's licence is required for this role, as occasional travel may be necessary.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.