Our client, an esteemed organisation in the Public Sector, is actively searching for Service Engineers (onsite) to support their dynamic team on a contract basis.
This role requires a committed individual who can contribute to enhancing service delivery standards within the digital domain of governmental operations.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Loriens Edinburgh based Public sector client is looking for a experienced IT Support Technician to join their team on an initial short term contract, working fully remotely.
IT SUPPORT TECHNICIAN - 13 WEEK TEMP POSITION - INSIDE IR35
Service Desk Operations
Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required.
We are working with a local authority who are looking for a Service Manager Digital and Technology who will be responsible for ensuring that digital and technology services meet business need and agreed levels of service.
You will ensure that all Authority staff have the right technology and services to carry out their roles effectively.
This role will be the client-side lead for the Authority's main ICT contract and other digital and technology service providers.
You will process access requests and tickets allocated to you through the ServiceNow ITSM and use tools such as Active Directory, Exchange, Office365, InTune, and SharePoint working closely alongside the IT support and security teams of the business, in line with formal business processes and SLAs.
As an IT Access Management Analyst, you will be responsible for administering a user's IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets.
Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to some 6500 users (including VIPs and Executives) spanning multiple global office locations.
We are looking for a collaborative and dynamic IT Support Assistant to join our new IT team!
The desired candidate will provide groupwide operational IT, data and multi-media support.
The role will act as primary contact for day-to-day 'trouble shooting', data issues and system support requirements and as well as work collaboratively colleagues and suppliers to source, prepare, track and maintain IT equipment for the company including new joiners.
The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.