Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to some 6500+ users (including VIPs and Executives) spanning multiple global office locations.
As an IT Access Management Analyst, you will be responsible for administering a user's IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets.
You will process access requests and tickets allocated to you through the ServiceNow ITSM and use tools such as Active Directory, Exchange, Office365, InTune, and SharePoint working closely alongside the IT support and security teams of the business, in line with formal business processes and SLAs.
Responsibilities
- Responding to IT access requests raised through ServiceNow
- Using tools such as Active Directory, Exchange, Office365, InTune, and SharePoint to provision and manage users IT access rights.
- Planning and creation of all new joiners to the business
- Planning and deletion/updating of all movers and leavers in the business
- Continual service improvements (CSI) to the current access management process in line with business requirements
- Maintaining access management process documentation
- Being a point of contact for joiner, mover, and leaver escalations
- Assisting the access management team with ad hoc tasks, documentation, communications, and admin duties.
- Monitoring Access Management SharePoint workflow
- Updating requests via service management tool ITSM (ServiceNow)
- Excellent communication skills.
- Liaising with other IT teams.
- Supporting Access Management Team Lead and escalating issues to IT Support Manager where necessary
- Ensure we work with the Security team to remain compliant with current processes/policies.
Skills and experience
- Ideally 12 months + prior experience working in IT, Technical Support, or Access Management-related positions.
- Awareness of the joiners, leavers, movers process (JML) and basic IT security principles
- Experience with Active Directory and Microsoft Office365 user administration
- Experience using ITSM ticket management software (ideally ServiceNow)
- General IT & Windows troubleshooting experience helpful
- Exposed to ITIL processes and best practices.
- Strong attention to detail with Knowledge of administrative and clerical procedures
- Excellent communication skills, both written and verbal
- The ability to work very well in a team environment
- The ability to think logically
- Patience and empathy when dealing with customers and colleagues
- Effective problem-solving skills based on clear reasoning and sound rationale
- Ability to work pro-actively, under pressure, and independently with minimal direction
Location: Milton Keynes + Remote WFH
Salary: £30,000 - £32,000 per annum
Benefits: Bonus, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance + more!
Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.