IT SUPPORT TECHNICIAN - 13 WEEK TEMP POSITION - INSIDE IR35
Loriens Edinburgh based Public sector client is looking for a experienced IT Support Technician to join their team on an initial short term contract, working fully remotely.
Main Duties
Service Desk Operations:
- Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required.
- Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue.
- Analyse, diagnose, and resolve incidents, including escalating issues to third
- Ensure asset management information for the technology estate is current and recorded.
- Update customers regarding service statuses, planned maintenance and service interruptions following communication
- Deliver remote support to regional gardens and hybrid
- Assist in maintaining IT support procedure and process
- Advise users on IT policy and promoting good working practice with technology.
- Support improvements to systems and processes to ensure cyber
- Improvement of customer satisfaction through effective communication and reduction response
Knowledge Transfer & Audio Visual:
- Develop technical documentation for the internal team and for users in the form of Knowledge Base articles.
- Advise users on application and technology
- Assist in maintaining user awareness of current cyber issues and identifying and reporting any cyber incidents or concerns.
- Support event audio-visual set up and
- Oversee peripheral AV equipment support and
- Provide support for printer fleet including managing incidents with managed service provider.
Infrastructure & Cyber Security:
- Maintain Microsoft Active Directory user accounts, including executing incoming requests for changes, provisioning new users, changing group membership, security settings and following workflows for leavers and their data.
- Build, deploy, maintain, update, and repair end-user computer hardware devices.
- Liaise with third-party support technicians for warranty calls.
- Apply software images and updates to end user devices, reacting to and escalating requests for changes.
- Assist in embedding secure working practices in organisational culture.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.