As an IT Support Engineer, you will act as the first point of contact for IT support, providing effective end user support at local and remote sites within agreed SLAs.
My client is a growing and reputable business who are looking to expand their UK-based IT Support team.
£25,000 - £28,000 potential bonuses and great benefits
Our Client in S2, Sheffield are seeking to appoint an Administration and Clerical Assistant to be the first point of contact for pupils, parents and visitors as well as undertaking general administrative tasks.
Admin and Clerical Assistant 37 hours per week
The successful candidate will be required to provide a welcoming reception service.
Responsible for answering all calls and chats to the Service Desk within the SLA response times.
General
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now).
The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
The role requires a candidate with 1 year minimum experience in IT service desk support role, ideally within the public sector and a solid understanding of ITIL principles.
This is a permanent, full-time, on-site position, working Monday to Friday.
Venn Group is currently recruiting for an experienced Service Desk Analyst to join our client's team in Sheffield.
Our team is packed with talented individuals who make our products shine for top clients like Greggs, Northumberland County Council, the Met Office, and DFS.
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