Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator.
Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
This is an exciting role where you can make a real impact.
Provide general 1st / 2nd / 3rd line IT support to users on-site.
Site Co-ordinator with responsibility for the IT resources and management of staff at locations responsible for, with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team availability.
General
Reporting to the IT Operations Manager this technical role has specific focus on the College's site based IT systems responding to IT issues along with ensuring the viability of desktop systems and local applications.
This is an entry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed.
We're looking for a Junior Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer service to join our Client's Lancashire based technology team.
This is offered on a hybrid basis, 2 days Chorley office, 3 days home
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
IT skills and operational skills in the use of Liquid Logic.
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
Excellent communication and interpersonal skills are essential.