L3 IT Support Engineer

L3 IT Support Engineer

Location: Preston
Department: Service Delivery
Contract type: Permanent
Hours: 37.5
Salary: £30,000 - £40,000 dependent on experience

We are looking for an enthusiastic, customer focused L3 IT Support Engineer to join our small and friendly team in Preston. You will be working within a fast-paced technical support environment providing technical support for Telappliant' s customers. You will be responsible for expert analysis/troubleshooting, system & network monitoring of all solutions, day to day maintenance and support as required. You will define requirements, solution design, vendor and platform evaluations, and engineering. This position plays a key role with investigating and resolving various hardware, software, and equipment issues and problems, as well as performing service or maintenance for the various equipment and systems that we support. You will be an escalation point for any complex issues and will take full ownership of issues until a resolution has been reached.

What's my mission?

Working as our Senior IT Support Engineer, we can guarantee that no one day will be the same, you should have previous experience either working within a MSP or providing services to customers across multisite operations. Some of the main duties you will carry out will include:

• Providing 3rd line support to our varied customer base whilst taking full ownership of issues until a resolution has been reached.
• Attending local customer sites for the installation of new solutions or to resolve any current issues and supporting remote support to customers across our group.
• Attending site visits where required to support our end users, this may include some OOH work, for which you will receive additional compensation.
• Supporting our 1st and 2nd line engineers and helping them develop their knowledge of resolving problems.
• you will support the Service Delivery Manager with the coordination of tasks, which may include ticket management and deputising in their absence

To succeed in this role you will need:

• A good working knowledge of operating mainly in a Microsoft environment specifically experience with Windows Server 2012/16/19 and up to Windows 11 Operating System.
• Active Directory/DHCP/DNS/Remote Desktop Services/SharePoint/OneDrive/VPN connections.
• Knowledge of the Office 365 environment.
• Have at least 3-years' experience working within an IT based role.
• Experience in understanding networking principles at a practical level to facilitate troubleshooting and resolution of customer issues.
• A solid technical background, showcasing the ability to understand and support existing technologies while still maintaining focus on future IT products and solutions.
• Hands on enthusiastic IT professional who is quick to learn.
• Must hold full UK driver's license.

In addition, it will be beneficial if you have the following Skills and Experience:

• Microsoft Certifications, or the ability to achieve them in a short time frame.
• Some knowledge of IT Security and a practical approach to dealing with associated issues including networking, backup solutions and spam/malware filtering.
• You will need strong customer service skills and an ability to work and develop within a small team environment.
• Experience of working as part of an IT service delivery team and sound knowledge of problem management and incident management processes.
• Excellent communication and relationship building skills.
• Maintain a high standard of work and professionalism.

We work hard and we play hard - just a few of our Benefits include:

• 25 days holiday, plus UK Bank Holidays
• An additional day off to celebrate your birthday.
• Life insurance.
• Group Income Protection.
• EAP - 24-hour support to help with all of life's challenges.

Like us, you will have a passion for continuous development and development opportunities will always be available to you.

This is a fantastic opportunity to join a growing company who would offer further training and development opportunities to the right individual. Interested? Please apply with your CV and covering letter and we'll be in touch!

If you think you have what it takes to be a part of our team, then please apply now. If you can start immediately this will be an added bonus, but we will wait for the perfect applicant.

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