As the IT Operations Director, you will manage daily operational functions, overseeing critical areas including a busy 24/7 Service Desk, Customer Success and Customer Experience teams.
Your role will ensure efficiency, scalability, and alignment with my client's strategic goals.
Reporting to the CEO, you will lead your team, working closely to enhance service delivery, foster continuous improvement, and support future growth.
Posted by In Technology Group Limited • £30K/yr to £45K/yr
General
Responsible for implementing improvements and other changes to applications which manage and control operational activities of all the companies and divisions within the Group.
Job Purpose Summary
Leading configuration and change for the IT business and supporting applications used in all Group companies.
This includes applications such as ERP, CRM, internal management systems and other industry specific and line of business applications.
Head of Operations (RPO - Recruitment Process Outsource), Manchester Area, Up to £100,000 20% Bonus, Hybrid working i.e 2 days in the office, 3 working from home, fantastic company with immense track record of growth.
About the business
Founded in February 2018, this RPO is a real business to watch as they are quickly becoming the leading recruitment outsourcing provider in the speciality market.
This business partner closely with HR Directors, Hiring Managers, and Heads of Resourcing to deliver customized RPO and MSP solutions that empower their transformation journeys.
Reporting to the IT Operations Manager this technical role has specific focus on the College's site based IT systems responding to IT issues along with ensuring the viability of desktop systems and local applications.
Technical functions
Provide general 1st / 2nd / 3rd line IT support to users on-site.
Site Co-ordinator with responsibility for the IT resources and management of staff at locations responsible for, with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team availability.
We are seeking a dedicated IT Service Delivery Analyst to join a dynamic Service Delivery team within a financial services organisation.
This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.