This is a super opportunity for an IT Manager with experience to join market leaders in their field, and work within a professional and thriving organisation.
The working environment is friendly and welcoming and they strive to offer a great work experience.
They have a great reputation for offering an excellent service and the customer experience is key to their success.
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
This role requires someone who has come from a similar position, with extensive knowledge of IT operations and are able to oversee maintenance IT infrastructure.
The successful candidate will respond to IT support requests in accordance with the helpdesk procedures and priorities.
We have a super opportunity for an IT Technician, set in lovely ground in the heart of Surrey.
Provide day to day hands on technical support and management of the internal Corporate and Customer managed IT Infrastructure and projects,.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote) and nominated customers using a variety of hardware and software products.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background.
My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability.
As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management.
Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background.
My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability.
As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management.
Reports to: Senior IT Trainer (day-to-day) and Head of IT (monthly).
General
Purpose of the Job: As a key member of the IT team, you will collaborate with the Senior IT Trainer to deliver IT training and support to meet business needs, both remotely and on-site.
This role involves designing and creating training materials, as well as preparing and delivering diverse training sessions to all users, including firm-wide roll-outs, new starter inductions, and ongoing user development.