The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
Posted by Islington & Shoreditch Housing Association • £45K/yr
This is a fixed-term contract to lead our complaints team through a period of change, including onboarding the complaints module of the new housing management system and leading a step change in service improvements highlighted through complaints.
This temporary post holder is required to line manage and support one complaints officer, onboard the new complaints handling module and set up appropriate processes and reporting to improve our overall performance.
We are looking for an energetic complaints-handling expert, with a laser focus on resolution, to join us as a senior member of our relatively new Culture, Communications and Involvement directorate.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
Working Pattern
Rota shifts 7.30am-10.00pm Monday to Sunday, working 1 weekend in 4.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
Adecco Housing is seeking a Housing Officer on a temporary basis.
Are you someone that thrives on providing a comprehensive and high quality housing service to the local community?
Driven to be the first point of contact for tenants, leaseholders, community groups, contractors and all external organisations and the general public?