To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness.
To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and LBTH JD and PS Template May 2021 by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
You will bring your knowledge and experience of providing a generic housing management service with a focus on dealing with anti-social behaviour and all other forms of tenancy management.
This is a new role and an exciting opportunity for an experienced Housing Management professional to join our team of Tenancy and Customer Service Officers.
We are looking for a confident, people-focused individual with great interpersonal skills for this busy Senior Tenancy Officer role.
This is an exciting opportunity for an experienced Repairs and Maintenance Advisor who understands customer needs and has a positive customer output and able to work in our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Repairs.
If this is you, come and join us at ISHA as one of our Repairs and Maintenance Advisors.
We are looking for confident, customer-focused individuals with great interpersonal skills for this busy Repairs role.