A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months.
Key responsibilities are as follows
Showing the applicants properties at planned viewings
Assessing applicants documents following allocation
Communicating with applicants regarding additional information required or outcome
Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents' needs
Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately
Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained
Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary
Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels
Encourage and support residents to improve their involvement in their homes and local communities
Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction
Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role
Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team
Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications
To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales
To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management.
Effectively manage the income and expenditure for all properties on your patch
Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors
Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate
Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice
PAYE rate £20 Umbrella circa £26
Essential requirements
Must have a background in Lettings
Must have a driving licence
Must be immediately available or on a short notice period
Excellent communicator