Housing and Repairs Manager
Service Name: Amber Housing
Salary: £46,260 PA
Location: Working from Home but would expect to be on our customer sites at least 2 days per week
Hours: 38 Hours PW
About Amber Housing:
Amber Housing are a wholly owned not-for-profit subsidiary of Ambient Support. We have been providing quality housing management, property development and other housing related services for over a decade.
We are proud of the solid base of professionalism and expertise that we bring to the services that we offer and have won awards that demonstrate our ability to deliver the highest quality of service to the organisations we work with and people we support.
The role of our Housing And Repairs Manager :
- Oversee delivery of Amber Housing's services to our customers managing the day-to-day delivery of housing services and repairs.
- Lead responsibility for the operation and delivery of Amber Housing's call center service delivered through an external organisation.
- Management of contractor agreements and qualifications/quality assurance documentation.
- Financial management of repairs and maintenance budgets including the review, authorization, and processing of contractor invoices.
- Monitoring housing and repairs performance including recording, analysis, and quarterly reporting of contractor performance indicators.
Overall responsibility for five employees:
- Housing & Agency Contracts Manager
- Housing Officer
- Repairs and Business Services coordinator
- Invoice Administrator
Skills and attributes of our Housing And Repairs Manager:
- Educated to Degree level or equivalent in relevant role.
- 2 years' experience in a maintenance, supervisory or management role in housing and/or repairs
- Building relationships externally and with internal customers
- Complaints handling
- Preparation of performance reports and statistics
- Management of external contractors and contracts
- Excellent verbal and written communication skills
- Excellent IT skills particularly, Excel, Word, and competent user of Outlook
- Financial management
- Negotiating skills
- Assertiveness but calm demeanor
- Tenacity and attention to detail
- Sound judgement and analysis
- Customer Service
- Team Working
- Self-motivated & good time & management
- Planning & forecasting
- Flexibility in working arrangements (willing to work outside normal working hours)
- Participation as required in telephone On-Call arrangements.
- Ability to drive, willingness to travel and have access to a vehicle.
Our Housing And Repairs Manager benefits will include:
- 29 days plus 8 statutory per annum
- Flexible working, enabling life-work balance.
- Range of qualifications including, care certificate, apprenticeship schemes in the health and social care sector and management development programme.
- `Refer a Friend' bonus scheme.
- Membership of Health Service Discounts scheme.
- Free access to comprehensive Employee Assistance Programmer.
Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we'd love to hear from you.
We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.
We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.
REF- INDLP