My client is seeking an experienced Housing Options and Advice Team Leader in order to encourage the team to deliver an exceptional Housing Options service and prevent homelessness where possible.
The client is looking for an experienced candidate that can successfully lead a team to success whilst monitoring the performance of all staff member regularly.
Reviewing Section 184 decision letters and ensuring workloads are met in a timely manner.
We are looking to recruit 4 x Housing Advisors to work in a very busy environment who must have experience of repairs and have used Northgate system.
This role is the first point of contact for our residents, and covers service areas including repairs, leasehold, rents, estate facilities and general customer enquiries.
They need to be energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone.
The officer is required to assess the suitability of the property and provide tenancy related advice and support working together with the household to help them maintain an existing tenancy or support the household to move on from temporary accommodation, into their own permanent home.
The TA HSO will liaise with TA homeless applicants undertaking assessments on clients to ensure the accommodation is suitable for them.
General
Connect2Luton are excited to recruit a Temporary Accomandation Visiting Officer on behalf of Luton Borough Council.
My client is seeking an experienced Housing Solutions Officer who can carry out part 7 assessments under the Housing Act 1996 and advise client accordingly.
Strong knowledge of the Housing Act 1996 and other relevant legislations.
The manager offers good working conditions with a comfortable work load to ensure all aspects of work are carried out.
To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.
To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
The role
To act as the first point of contact for clients and others presenting to the service.