To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.
To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
The role
To act as the first point of contact for clients and others presenting to the service.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
The role involves assisting homeless applicants with PRS tenancy sign ups, welfare benefit applications and liaising with landlords and homelessness officers.
Officers must have a comprehensive knowledge of benefits as well as landlord safety compliance requirements.