Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Help Desk Operative on behalf of a well established Facilities Management company on a 3 months temporary contract to perm.
Dynamics 365 CE Support Developer (SC cleared/clearable)
Hybrid - 2 days per month on-site in Birmingham
What you'll be doing
Our requirement is for a Dynamics 365 Support Developer (particularly in Sales, Customer Service and Marketing) to join our team, assisting with the delivery of support services to existing clients.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
As part of our commitment to excellence, we are excited to offer an apprenticeship opportunity for enthusiastic individuals looking to start a career in IT support.
We prioritise customer satisfaction and system efficiency, ensuring our clients have optimal access to their keys, tools, and equipment.
Keytracker Ltd is a renowned provider of key and asset management systems, dedicated to delivering innovative and secure solutions to businesses.
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Length: Permanent, full-time
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.