Dynamics 365 CE Support Developer (SC cleared/clearable)
Permanent
Hybrid - 2 days per month on-site in Birmingham
What you'll be doing:
Our requirement is for a Dynamics 365 Support Developer (particularly in Sales, Customer Service and Marketing) to join our team, assisting with the delivery of support services to existing clients. You will be part of our Service Operations Applications Support development team, supporting our service desk in resolving incidents which get escalated and working on change requests/problem tickets from new and existing clients across a range of industries.
- Provide exceptional standards of support to all customers and support a variety of products, services and platforms.
- Effective day-to-day management and resolution of incidents raised by customers, under Service Level Agreements, documented processes and procedures; and provision of technical expertise on assigned project/support activity.
- Working on processing change requests for existing clients and looking for opportunities to improve solutions where appropriate.
- Provide Support via telephone, e-mail and webchat.
- Liaise with the Resolver Groups/Teams to ensure issues are resolved.
- Implement workarounds to resolve incidents at source.
- Develop and maintain knowledge and skills, ensuring you keep up-to-date with new processes and procedures
- Plan and priorities work to ensure that deadlines and targets are met.
- Contribute to the knowledge base.
- Own and champion nominated processes and procedure.
What are the measures of success in this role?
- High customer satisfaction results.
- The ability to quickly and effectively resolve issues related to Dynamics 365 is crucial.
- Continuous improvement in technical skills and knowledge
- The ability to create clear and comprehensive documentation for issue resolutions and troubleshooting procedures.
- Team Collaboration
- Being Proactive and having the ability to anticipate and prevent potential issues before they impact clients.
- Annual objectives - set personal goals to achieve annually.
What experience you'll bring:
You will need strong experience with the following:
- Microsoft Dynamics 365
- C# Plugins
- Javascript
- Power Apps Portal
- Azure Functions
- Power Apps
- Power Automate
- Experience working with Microsoft Azure components.
In addition, you'll require:
- A strong attention to detail and excellent troubleshooting/problem solving skills.
- The ability to work independently and as part of a development or service desk team.
- Demonstrated ability to develop business relationships and communicate effectively with customers.
- Solid troubleshooting skills.
- Excellent communication skills.
- Extensive understanding of Microsoft D365 CE, C#, JavaScript, Microsoft Power Automate, and Microsoft Power Platform.
- Current active UK SC security clearance or eligibility to obtain
Standard benefits are:
- Private medical insurance or health cash plan
- Life assurance
- Income protection
- 25 days holiday
- Holiday trading
- Generous pension scheme
Benefits you can add include:
- Discounted gym membership
- Dental insurance
- Cycle to work scheme
- Travel insurance
Please contact me directly on -
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.