As Desktop Support , you will play a crucial role in providing technical support to clients.
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
Posted by In Technology Group Limited • £30K/yr to £33K/yr
Role: Service Desk Analyst
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.
As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Carry out reminder calls to customers for appointments
You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure.
As Third Line Support , you will play a crucial role in providing technical support to clients.
This role requires a proactive individual with a strong technical background and excellent customer service skills.
IT Technician Skills Bootcamp Placement programme - Desk Side Support Engineer
Our Skills Bootcamps in IT Technician will give you all the technical skills needed to start your first IT role, or to help you progress into a IT apprenticeship.
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