Technical Support Team Lead
Remote with very occasional travel
Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team.
Responsibilities:
- Provide team leadership across a technical support
- Provide hands on technical support including Wintel and Azure Cloud Technologies
- Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved
- Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel.
- Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies.
- Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues.
- Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery.
Skills and Experience:
- Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor).
- Desktop support of Microsoft stack technologies and Wintel environment experience
- Experience with ITIL frameworks, effectively managing incidents, problems, and changes.
- Proven experience in managing and mentoring technical teams, focusing on development and process improvement.
- Capable of aligning technical solutions with business needs.
- Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction.
If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now!
Please provide an up to date CV for consideration.