We are currently recruiting for a Helpdesk Supervisor based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail.
Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities.
Key details / responsibilities
Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
The purpose of the role is to provide support to the Facilities Management Network, reporting to the Operations Manager.
Purpose of the Role
The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data.
As a Senior Consultant with a market-leading Microsoft Gold Partner, you will be integral to our delivery process.
Leveraging your expertise, you will identify customer needs and match them with the best technical solutions to provide maximum benefit.
Your passion for both technology and business, combined with a dedication to continuous improvement, will enable you to maximise value for our clients and yourself.