A Helpdesk Coordinator is sought to provide top-tier customer service within the Technology & Telecoms industry. The role will be based in Hale and will require the candidate to troubleshoot technical issues and provide assistance to customers.
Client Details
The company is a well-established player in the Technology & Telecoms industry with a sizeable team. They are renowned for their commitment to customer service and their ability to provide innovative solutions to both businesses and consumers.
Description
- Resolving technical issues through phone, email, and chat
- Providing exceptional customer service
- Documenting customer interactions and solutions provided
- Escalating complex issues to the relevant team
- Contributing to team efforts by accomplishing related results
- Enhancing company reputation by accepting ownership for solving customer issues
- Maintaining customer confidence by keeping service information confidential
- Continuously improving skills and technical knowledge
Profile
A successful Helpdesk Coordinator should have:
- A strong understanding of customer service principles
- Good technical knowledge, particularly in the Technology & Telecoms industry
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- High level of patience and empathy
- Ability to work well in a team environment
Job Offer
- Salary £23,000 per annum
- An opportunity to work in a supportive and professional work environment
- Opportunities for career progression
- Being a part of a company that values innovation and customer service
We encourage all interested applicants who meet the above criteria to apply for this exciting opportunity in Hale within the Technology & Telecoms industry.