Responsible for answering all calls and chats to the Service Desk within the SLA response times.
General
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now).
The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
Helpdesk Co-ordinator required for a leading facilities management and professional services company.
The role is supporting a reactive maintenance help desk for clients/contractors with; inputting job orders; responding to telephone calls from the maintenance helpline; ensuring timescales are met; chasing contractors; arranging quotations etc.
The business put their customers at the heart of everything they do and are keen to hire people who are passionate to deliver 1st class customer service.
We are looking for an enthusiastic and motivated IT Support Assistant to join our team as part of an IT Level 3 Apprenticeship programme.
About A.S.E Computer Services: A.S.E Computer Services is a leading IT services provider, specialising in delivering high-quality managed services and IT solutions to businesses across the UK.
We are known for our customer-centric approach and commitment to technical excellence.