Customer Support / Service Desk / Helpdesk Technician
Join our client's Helpdesk team as a Customer Support Technician and play a pivotal role in maintaining their commitment to exceptional customer service.
In this role, you'll leverage your technical expertise to manage faults and resolve remote cases efficiently.
Posted by ALFEN TECHNOLOGY LTD • £30K/yr to £40K/yr
In this role, you will be key to supporting daily IT operations and enhancing the technology experience for the organization's team members.
We are looking for an ambitious and proactive individual to join the IT team of our client as an IT Technician.
Alfen is excited to offer a unique opportunity to join our client based in Maidenhead, we have partnered with a leading smart IoT product company to revolutionize the way people experience technology in their everyday lives.
Managing outbound calls and promptly responding to all emails received through the Helpdesk.
Handling and prioritizing incoming calls in accordance with client-specific procedures.
General
Juice Recruitment is thrilled to be working with our esteemed client based in Bristol, seeking a dedicated Helpdesk Specialist to join their team on a full-time basis.
Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems.
The role also demands technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently.
Reporting to the Director of Support, this role will serve as a crucial in person escalation primarily for the Executive Team.