Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization?
Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues.
Do you want to expand your IT career within a join an new and exciting company.
You will be responsible for delivering a first-class Customer Service across their full range of products and services and enabling an efficient office environment.
Our client is a successful, small business who work with large corporations across the country, supporting their customers with all areas of desktop IT support and telecoms support.
Due to team expansion, they are looking to acquire the services of an
Working on busy helpdesk and handling incoming calls and email from clients.
General
If telephone work and organisation are two of your main skills then this role for a HelpDesk Assistant is right for you, no two days will be the same in this job.
You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation.
Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support.
Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues.
General
I am looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment.
This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their IT support career, backed by a keen interest in IT and a desire to explore a career in IT.