Helpdesk Support Analyst needed for this initial 1 month contract for an enterprise sized Dartford based not for profit organisation . Key Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
- Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases.
- Document, track, and monitor the problem to ensure a timely resolution.
- Perform user administration duties (setup and maintaining account).
- Maintain and update records and tracking databases.
- Alert management to emerging trends in incidents.
Required Skills and Qualifications:
- Proven experience as a Helpdesk Support Analyst or similar role.
- Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
- Strong knowledge of Microsoft Office Suite, Windows OS, and help desk software.
- Exceptional customer service orientation and excellent communication skills.
- Ability to work independently and in a team-oriented, collaborative environment.
We need candidates available for an immediate start and the role will be based on site in Dartford. Please get in touch to discuss in detail ASAP