The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience.
This is an excellent opportunity to work in a fast moving and dynamic retail company.
We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.
As a Store Manager Hub, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, through the delivery of the company plan in each of your stores.
You will be an advocate for Boots Opticians and passionate about our people and customers.You will deliver a first class customer experience at every step of the customer journey through your team and ensure that all KPI's and financial targets are reached.Some of the key responsibilities include:
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Working with the Store Manager, you will inspire your team through a customer led approach and a focus on continuous improvement to deliver company strategy.
ABOUT THE ROLE
Keeping an eye on costs and profitability through management reports while driving sales targets.
Ensure smooth operation of the store, achieve sales targets, and enhance customer satisfaction.
Responsible for comprehensive management of store affairs, including but not limited to product selection and procurement, supermarket system management, inventory management, marketing and supermarket event planning, shelf management, staff management, and sales growth-related internal store management tasks.
Coordinate and guide staff, and maintain team enthusiasm and work efficiency.
Fabulous, growing business in the High Peak currently have an immediate opening for a highly organised, assertive and experienced 'Operations Planner' to work in their Head office function.
Reporting to the Operations Director the main remit is to support the field team with their day to day duties including accommodation and ensure the compliance and training process is up to date.
You have excellent administration skills, be an adept multi-tasker and used to a fast paced, changing environment.