The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience. This is an excellent opportunity to work in a fast moving and dynamic retail company. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated.
YOUR JOB:
- Build customer loyalty by providing a great, friendly and professional service.
- Oversee and process all online orders, for delivery and collection.
- Oversee the online emails and phone calls; respond to customer queries promptly and professionally.
- Process all branch transfers and purchase orders.
- Stock Management (stock counts/batching/negative/aged stock), Goods Receipting, and processing of credit claims.
- Merchandising.
- Assist on the Cash Desk during busy periods.
- Other duties that may be required from time to time to fulfil your role.
YOUR PROFILE:
- Customer Orientated.
- Attention to detail.
- Team & Collaborative Working.
- Adaptable to Change.
- Positive attitude and outlook.
YOUR QUALIFICATION & EXPERIENCE:
- GCSE's or equivalent is required.
- Ideally have retail experience but not essential as excellent training will be provided.
- Strong attention to detail.
- Excellent organisational skills.
- Effective communication skills particularly through phone and e-mail.
WHY PEOPLE JOIN US:
- We're dynamic and growing!
- Fun, high energy work environment.
- Culture of developing and promoting from within the company.
- Our entrepreneurial spirit.
- Generous staff discounts.
BENEFITS
- 25 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave.
- Ongoing training and development opportunities.
- Generous staff discounts.
- Birthday Day off (1 year service applies).
- Long service award.
Additional Information:
- Full-time and Part-time positions are available.
- We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.