We're in an exciting period of growth and to continue prviding our customers with the best service, we're adding to our complaints team.
This team are integral to our success, understanding where service has fallen below the expectations of customers and partners and ensuring that we correct it.
Part Time, 4 days per week, the client will consider a job share for this role.
Summary of the role
Operates the Club from Monday to Thursday each week for the benefit of its members, ensuring their wellbeing, safety and comfort in a relaxed and non-challenging atmosphere.
Competitive salary of £60,000 to £72,000 (dependent on experience)
Why work for us
This is an exciting time to join Premium Credit Ltd as we embark on a period of significant growth and digital enhancements.
You'll be part of our new Operational Excellence Team, collaborating with cross-functional teams to optimise resource utilisation and operational efficiency.
You have a track record of achieving measurable results through implementing Lean Six Sigma.
You're strategic, analytical and have an eye for detail in processes, identifying inefficiencies and facilitating the development of solutions.
General
It's an exciting time to join us and bring your expertise as we enhance our digital offerings, continue growing and continue to develop within existing and new markets.
Responsible to the Care Operations Manager, you will collaborate with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations and Registered Manager.
Our client is looking for an experienced and dynamic Senior Service Managers to direct the strategic requirement, operational care standard and continuous improvement of their services across Surrey.
Posted by SPEC Engineering Ltd • £30K/yr to £60K/yr
Duties & Responsibilities
Provide advice and direction where needed to the HR team on work priorities, budget and staff resources, strategic, policy, organisation and staff management issues.
Current regulation compliance, including accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety).
Manage all core HR departmental areas, including payroll, employee relations, HR admin, learning and development, internal recruitment, employee engagement, and maintaining and improving HR systems.