As the Head of Customer Contact - Repairs, you'll be responsible for the efficient and effective running of the contact centre and linked communication channels ensuring KPIs are achieved, and excellent levels of customer service are delivered.
Adecco's specialist Property Services Division are proud to have been commissioned to partner with a National Housing Association to assist them in recruiting a permanent Head of Repairs Contact Centre to be based from their offices in Peterborough.
Regularly reviewing performance and service delivery, you'll ensure the service remains fit for purpose and provides value for money.
The successful candidate should be an energetic, dynamic individual who is able to lead and motivate a large number of staff ensuring that the high standards set by both the group and manufacturer are upheld, whilst maintaining and improving the targets for both sales and service departments.The successful candidate must have experience at GM/DP level within the franchised Motor Trade and must be used to dealing with large numbers of both new and used vehicles, possessing the ability to make an immediate and sustainable impact in the dealership as well as recruit, train and motivate the staff.
We have a client looking for an experienced General Manager to lead the team at a busy site in Cambridgeshire which retails a popular brand.
Key responsibilities include maintaining sales turnover, profitability, performance against target, customer satisfaction and retention.
Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services.
Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK.
Who Are Knowles
We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider.
Posted by Eclectic Recruitment • £28K/yr to £30K/yr
Main duties will include
Assisting customers with problem solving solutions.
General
Our client based in Cambridge are looking for a personable, Customer Service Advisor to join their business on a full time basis, initially as a maternity cover FTC.
As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.
Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client on a remote work from home basis
Roles & Responsibilities
Lead, support and develop a team of Customer Service Advisors.