1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk
We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey!
To lead, manage and motivate a team of 4-6 1st/2nd service desk professionals a background in Service Desk / Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally!
The successful candidate will respond to IT support requests in accordance with the helpdesk procedures and priorities.
This role requires someone who has come from a similar position, with extensive knowledge of IT operations and are able to oversee maintenance IT infrastructure.
We have a super opportunity for an IT Technician, set in lovely ground in the heart of Surrey.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
This is a super opportunity for an IT Manager with experience to join market leaders in their field, and work within a professional and thriving organisation.
They have a great reputation for offering an excellent service and the customer experience is key to their success.
The working environment is friendly and welcoming and they strive to offer a great work experience.
Are you a capable, high-energy technician looking to make the next step in your IT career?
Do you have the enthusiasm, attitude, and energy for offering a first-class service?
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider.
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