_______________________
________________________
_____________________
___________________
____________________
______________________
______________________
_____________________
_________________________
______________________
There's plenty about Topps Tiles that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team at Topps Tiles based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP application - Microsoft Dynamics Building and configuration of Company hardware in accordance with guidelines and documentation so it falls in line with company procedure. Ensure the Stock Room is replenished and kept tidy at all times Ensure any old or faulty equipment is recycled regularly in lines with the business process. To deliver first class customer service for all incidents and requests with a high degree of customer satisfaction and timeliness To ensure all customer incidents and requests are logged correctly and are routed to the correct team or department To complete troubleshooting of incidents, and provide technical guidance to internal customers at all levels of the business To ensure that customers and stakeholders are regularly updated in a timely manner Ensure that issues that need to be escalated are done so using the set escalation process The Person Essential Highly motivated and passionate about a career in IT Excellent planning, organisation, time keeping and communication skills Strong attention to detail, numerate and analytical Excellent interpersonal skills with an ability to build strong working relationships Proven track record of managing a highly varied workload Proactive and able to work on own initiative with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success (Up to 20% of your base salary). Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Service Lead Oadby, Loughborough & Sileby (LE2 5TH, LE11 1RB & LE12 7RW) £26,629 38 Hours Do you want to make a positive difference to people's lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on! Our services in Leicester are looking for a committed and empathetic Service Lead to provide coaching and mentoring to a group of staff across different locations. To ensure that the highest standard of care is maintained in accordance with Ambient Support policies and procedures and CQC Fundamental Standards. Be creative and innovative in our approach to social care. Who we are. We are Ambient Support, a registered UK charity with over 25 years' experience in providing care and support services for older people, people with mental health needs and people with learning disabilities. Key Responsibilities of our Service Lead: Ability to work flexibly, responding to the needs of the service, ensuring that the home has 24-hour staff cover, 365 days of the year. Be part of an on-call arrangement Lead the Operational Performance of their service(s) to proactively identify, escalate and contribute to the management of potential risks. Ensure the quality and compliance of all activities and actions that relate to the support of an individual. To lead continuous improvement approach to our Quality Framework and undertake appropriate audits. Lead, develop, empower, and engage your team to do their very best work and create an environment and culture that promotes Ambient Support as a great place to work. Undertaking coaching and mentoring sessions with your team. To effectively manage budgets, both in relation to staff costs and non-staffing costs. To ensure that everyone has the means to express their needs and wishes and that methods of communication are clearly recorded and shared with all members of the team. To ensure that the best interests of each person we support are at the centre of any decisions made about their life, and to work in partnership with them, their advocates, family, friends, and significant others. To develop and deliver local recruitment and retention plans across the cluster of services you are responsible for. About you Possess Care Certificate, a Diploma in Health and Social Care or related qualification. Level 3 QCF or willingness to undertake. Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others. Have or be prepared to embed the service model associated with the customer group you are working for i.e., active support, life start or recovery star approach. An awareness and understanding or diversity issues, including non-discriminatory practice. Knowledge and awareness of health and safety issues within the workplace Literacy skills (for report writing), verbal skills (for communication) and numeracy skills (for managing budgets) BECOMING PART OF THE AMBIENT FAMILY BRINGS BENEFITS TOO!! Flexible working, enabling work-life balance. National Living Wage paid regardless of age, including under 25s. Training and development Refer a Friend' bonus scheme. Enrolment into defined pension scheme with contribution rates that increase over time (to maximum of 6% of the employee's pensionable earnings) Season Ticket' loan & Bike to Work' scheme. 30 days (pro rata for hours worked). This is inclusive of Bank Holidays. Membership of Health Service Discounts scheme Free access to a comprehensive Employee Assistance Programme To take your first steps towards a new rewarding career click apply! We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone. We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles. Want to take your first steps to join a new rewarding career? - Click apply Ref: INDLM