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Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees. These roles will have a hybrid working style and be based in London. Key Responsibilities Serve as the initial and secondary point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users through step-by-step solutions via phone, email, or remote assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. Ability to work independently and as part of a team, with a strong commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for weekend support on an exceptional basis. Our client is eager to welcome talented individuals who thrive in a collaborative and innovative environment, dedicated to excellence in IT support. Join their team and contribute to delivering unparalleled technical expertise and customer service. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Office Angels are looking for a switched-on IT Support Officer to join a passionate charity who look at ways to create better places, improve people's prospects and promote greener lifestyles. This is a great opportunity to work within a friendly team with future progression opportunities. Waterloo 2 months on-going with potential to be extended or go permanent Mon - Fri, 9am-5pm Office Based £16ph - £17ph plus exclusive OA benefits! Must be available to start immediately Benefits: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 28 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties: Support the ICT Manager in the administration of the company's infrastructure including end-user support, domain administration, hardware support, software support and telephony Create new user accounts on the network and email client, support the Finance and HR systems, liaise with external suppliers and provide support as necessary Delete the user accounts of leavers and as required, and follow the established guidelines and instructions for systems access for ongoing delegated access to archived mail records Monitor and ensure all software updates and security patches are applied in a timely manner Monitor and ensure Anti-Virus software is installed, licensed and up to date on all hardware Issue laptops and mobile phones to remote users as required Support home users with remote access and PC/laptop issues Provide timely first line of support for technical calls/emails Resolve specific ICT problems as they arise, trouble-shoot as appropriate and co-ordinate external assistance as necessary Assist the IT Manager with yearly Cyber Essentials Plus certification process Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Trust, as may reasonably be requested by the Director Requirements: Knowledge and experience of working with Windows Networks, Active Directory, Windows Server (all versions) Ability to use and support MS Office Corporate applications and email applications Ability to provide efficient and effective IT Support to end-users both face to face and remotely Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.